Welcome to Minster Care

A Note From Our CEO

Dear all,

We at Minster Care acknowledge what an exceptionally challenging past year and a bit it has been for all our care staff, residents and families and I am proud of the remarkable effort and dedication shown. We must continue to protect our residents, and we know that any chance of this disease being present in a home must be incredibly distressing for them and their families. We hope that the knowledge that our homes are continuing to follow COVID guidelines and that the majority of our staff are double vaccinated, if not single vaccinated, is a welcome relief for you.

We also need to help you protect each other. As you know, looking after our residents is a team effort and each of you needs to be fit, healthy and physically able to attend work and give your best on each shift.

On the note of visitations, we are pleased to see our residents reuniting with family members over the past few months and our homes continue to permit visitation in line with both national and local authority guidelines. We just want to remind all visitors that whilst we do so, that visitation rules are decided upon at the individual home level. We also remind all visitors to continue to exercise caution, whilst visiting loved ones.

As the pandemic continues, it is all of our responsibility to protect those around us, especially our residents who are some of the most vulnerable in our society.

Thank you again for your dedication as we work together to see an end to this crisis.

Kind regards,

Mahesh Patel
Chief Executive

Mission Statement

Minster Care Group is a leading care home provider, established with the goal of reshaping the care home experience of older people in the UK. With a rapidly ageing population, we understand the urgent need for care homes with a heart. We offer a comfortable and homely environment where service users can enjoy a good quality of life and be supported to make their own choices. We strive to provide a safe, friendly environment where the care is person-centred and we celebrate the diversity of our service users. We are especially focused on holistic care methods to maximise service users’ potential – physically, emotionally and spiritually.

Chief Executive's Statement

Minster Care Group, at its core, is a family-run business with family values and has been providing high quality care services since 2004. We believe that the essence of quality care is defined by a good business sense. Operating in a competitive market, we understand the importance of listening to customers, meeting their needs and providing a reliable, value-for-money service.

Our highly experienced management team are fully committed to achieving our corporate objectives of the company. At the heart of this is our valued staff team who strive to provide the best possible care for our customers and a living experience that truly feels like being at home.

Mahesh Patel, CEO, Minster Care Management.

Our Quality Commitment

Within each home, the support team is led by a qualified and experienced manager. We support our staff through effective management, training opportunities and career progression.

Our commitment to providing our employees with appropriate training ensures that our service users are always looked after by experienced and well trained care professionals, who understand the needs of each individual. All of our homes are regularly rated by external inspectors and inspection reports are available here for each of our homes.

We provide support to staff and ensure they complete the requisite training plans. This in turn ensures that full training records are kept. In addition, all staff undergo regular reviews, where they are able to discuss future training needs and requirements to fulfill their roles within the home.

Our property team continually reviews and upgrades our homes to ensure the accommodation is maintained to a high standard and appropriately caters to the needs of service users.