To all the staff at Broadgate. We know B wasn’t with you long but we would like to thank you for you fantastic care. Her last few weeks, days were treated with the upmost dignity and respect and on behalf of B and her family we thank you all.
I would like to thank all the staff for the wonderful care they gave my mum. They treated her with infinite patience and understanding. The last time I saw mum she looked more peaceful than I had seen her in months. Thank you for that memory. Keep up the good work. I have enclosed a small donation for the new tuck shop. A wonderful idea. PS The shepherd’s pie was lovely and much appreciated. Ta. Yours SN
To All Staff, Thank you for the excellent care you all gave to B I know he wasn’t an easy person to look after but you did a wonderful job in looking after him! Many thanks B & J xx
To the manager of the Broadgate nursing home
I now feel it’s time to put pen to paper. So much happened in the ten weeks since my mum was in the Broadgate Care Home. I can remember coming to visit for the first time with my daughter and brother, and I within a matter of minutes I felt this was the right place for my Mum. The rooms were all lovely, clean and welcoming. We chose a room that looked out into the garden. We were shown around by Rachel who explained everything and to be honest her conviction and feeling for the place just rubber stamped our decision. What a wonderful, understanding lady. We told Rachel about mums problems and her many numerous operations she had under gone. Rachel listened to everything and she wasn’t the slightest bit fazed and said “That’s no problem, we can cope with that”. When we left, we felt a whole lot better. The staff at Broadgate were quite simply amazing, all throughout the weeks mum was there they looked after her day and night, seeing to every need nothing was too much trouble. This was not an easy task as mum was in a considerable amount of pain, I myself found it hard to sit by my mum and hear her screaming, doctors were at a loss as to know what to do with her as it was nerve pain. During the last week of mum’s life she was put on a syringe driver and that lasted nearly a week, during this time I didn’t want to leave her. The staff at Broadgate looked after me so well, I felt like royalty. They helped me cope with a situation that was no less than a nightmare, offering support, tea and biscuits, they kept me going. I stayed until my mum passed away peacefully on the 25 June. The love and care at Broadgate will be something that will stay with me for a very long time.
I just wanted to let you know that my mother who passed away last Friday at Broadgate, was a resident at the care home for 10 months and in that time she received excellent care and attention from all the staff at the home. They were particular attentive and kind to me and my immediate family in the last days of her life, for which we are very grateful. It would to single out any particular member of staff as they were excellent, including ancillary staff, but I must mention M in particular who really goes the extra mile for the residents. Yours sincerely MG