Mission Statement

Minster Care Group is a leading care home management group, established with the goal of reshaping the care home experience of older people in the UK. With a rapidly ageing population, we understand the urgent need for care homes with a heart. We offer a comfortable and homely environment where service users can enjoy a good quality of life and be supported to make their own choices. We strive to provide a safe, friendly environment where the care is person-centred and we celebrate the diversity of our service users. We are especially focused on holistic care methods to maximise service users’ potential – physically, emotionally and spiritually.

Chief Executive's Statement

'Minster Care Group, at its core, is a family-run business with family values and has been providing high quality care services since 2004. We believe that the essence of quality care is defined by a good business sense. Operating in a competitive market, we understand the importance of listening to customers, meeting their needs and providing a reliable, value-for-money service.

Our highly experienced management team are fully committed to achieving our corporate objectives of the company. At the heart of this is our valued staff team who strive to provide the best possible care for our customers and a living experience that truly feels like being at home.'

Mahesh Patel, CEO, Minster Care Management.

Our Quality Commitment

Within each home, the support team is led by a qualified and experienced manager. We support our staff through effective management, training opportunities and career progression.

Our commitment to providing our employees with appropriate training ensures that our service users are always looked after by experienced and well trained care professionals, who understand the needs of each individual. All of our homes are regularly rated by external inspectors and inspection reports are available here for each of our homes.

We provide support to staff and ensure they complete the requisite training plans. This in turn ensures that full training records are kept. In addition, all staff undergo regular reviews, where they are able to discuss future training needs and requirements to fulfill their roles within the home.

Our property team continually reviews and upgrades our homes to ensure the accommodation is maintained to a high standard and appropriately caters to the needs of service users.