About Us

We believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their age or abilities.

Minster Care Group has a clear and simple aim: to provide person-centred care in partnership with older people. We believe that people who choose to live with us should be at the centre of everything we do and that they should make decisions about their own care. At the heart of our approach is the desire to give people maximum choice and enable them to lead full and independent lives.

Minster Care Group's Promise

The aim of our homes is to provide a safe, comfortable and stimulating environment for our residents. Our dedicated staff support and encourage service users to be as independent as possible.

Within each home, the support team is led by a qualified and experienced manager. We support our staff through effective management, training opportunities and career progression. Our commitment to providing our employees with appropriate training ensures that our service users are always looked after by experienced and well trained care professionals, who understand the needs of each individual. All of our homes are regularly rated by external inspectors and inspection reports are available for each of our homes. 

Minster Care Group provides support to staff and ensure they complete their requisite training plans. This in turn ensures that full training records are kept. In addition, all staff undergo regular reviews, where they are able to discuss future training needs and requirements to fulfill their roles within the home). 

Our property team continually reviews and upgrades our homes to ensure the accommodation is maintained to a high standard and is appropriate for the needs of service users.

We continuously look for ways in which we can provide a reliable and superior service so that our service users feel that our home is their home. Our staff provide loving, sympathetic and inspired care whereby our service users feel valued, cherished and respected.

We Are Your Home
Away From Home

When a service user is admitted to one of our homes, we work with the service user and their relatives, friends or representatives to draw up a person centered care plan. We work as a team to ensure that the plan is based on the needs of the individual and that it is regularly reviewed by all parties.

In doing so we will always seek to:

  • Be sensitive to the needs of individual residents
  • Maximise each person’s independence
  • Plan services in partnership around the needs of the person
  • Overcome any difficulties
  • Recognise the potential in everybody
  • Offer training and support to all staff

We expect all of our staff to respect the individuality of every Service User, to be committed to the quality of life of older people and be committed to our approach to care.

As a Service User, you will be:

  • Involved in all decision making about your care, support and finances
  • Offered choice and control in all that you do
  • Encouraged to live a lifestyle that is familiar, comfortable and safe
  • Encouraged to explore and maintain your skills, abilities and interests
  • Offered the opportunity to express your beliefs

Minster Care Group’s Services

Within each home, the support team is led by a qualified and experienced manager. We support our staff through effective management, training opportunities and career progression.

When a service user is admitted to one of our homes, we work with the service user and their relatives, friends or representatives to draw up a person centered care plan. We work as a team to ensure that the plan is based on the needs of the individual and that it is regularly reviewed by all parties.

 

Our Quality Commitment

In order to realise the standards of care we aspire to, we have a Service Users' Charter that describes the standards and quality of service that you should expect to receive.

Residents' Charter